Privacy Policy
Effective Date: May 2, 2025
Agadir Transfer (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our website and services.
1. Important Information and Who We Are
This Privacy Policy applies to personal data collected when you use our website, book transportation services, or otherwise interact with Agadir Transfer. Please read this policy carefully to understand how we handle your personal information.
If you have any questions about this Privacy Policy or your rights, please contact us at:
Email: support@agadirtransfer.com
Phone: +212528230241
Address: Hassan II, Agadir 80000, Morocco
2. The Personal Data We Collect
We collect two types of information:
Personal Data: Information that can identify you, such as your name, email address, phone number, travel details, payment information, and, if required, identification documents.
Non-Personal Data: Data that does not identify you directly, such as browser type, device information, and usage statistics.
We do not collect special categories of personal data (such as race, religion, or health information) or information about criminal convictions and offences.
a. Information You Provide
When you book a transfer or register for our services, you may be asked for your name, email, phone number, travel details, and payment information.
If you contact our customer support, we may collect information such as your name, contact details, and the content of your communication.
If you opt-in to receive marketing communications, we will process your email address for this purpose. You may withdraw your consent at any time by using the “unsubscribe” link in our emails.
b. Information We Collect Automatically
When you use our website, we may automatically collect technical information via cookies and similar technologies, including:
- IP address
- Browser type and version
- Device information
- Usage data (pages visited, time spent, etc.)
- Location data, if enabled on your device
You can manage your cookie preferences through your browser settings or our cookie banner.
3. How We Use Your Information
We use your information only as permitted by law, including:
- To provide, manage, and improve our transportation services
- To process bookings and payments
- To communicate with you about your bookings or respond to your inquiries
- To send you service updates or marketing communications (if you have consented)
- To ensure the security of our website and services
- To comply with legal and regulatory obligations
We may also use aggregated, anonymized data for analytical and business improvement purposes.
4. Disclosure of Your Information
We do not sell your personal data. We may share your information in the following situations:
With Service Providers: Such as payment processors and IT support, who are contractually bound to safeguard your data.
With Business Partners: When necessary to fulfil your booking (e.g., sharing your name and contact details with your driver).
For Legal Reasons: If required by law, regulation, or legal process.
In Business Transfers: If our company is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
With Your Consent: For any other purpose disclosed to you at the time we collect your information.
We require all third parties to respect the security of your personal data and to process it only for specified purposes in accordance with our instructions.
5. International Data Transfers
Your personal data may be transferred and processed outside your country of residence, including in countries with different data protection laws. We take appropriate safeguards to ensure your data remains protected, such as contractual clauses or other legal mechanisms.
6. Data Retention
We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, we securely delete or anonymize your data.
7. Security of Your Information
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. These include encryption, secure servers, and restricted access to personal data. However, no internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.
8. Your Rights
Depending on your location, you may have rights regarding your personal data, including:
- Accessing the personal data we hold about you
- Requesting correction or deletion of your data
- Objecting to or restricting processing
- Withdrawing consent for marketing communications
- Requesting data portability
To exercise your rights, please contact us using the details above. We may need to verify your identity before fulfilling your request.
9. Children’s Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with the effective date. Your continued use of our services after changes are posted constitutes your acceptance of those changes.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact:
Agadir Transfer
support@agadirtransfer.com
+212528230241
Hassan II, Agadir 80000, Morocco